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Return &
Exchange Policy

Return and Exchange Policy

Effective Date: September 8, 2025

At Kamna Herbals, customer satisfaction and trust are paramount. This Return and Exchange Policy explains the conditions under which products bought from www.kamnaherbals.com can be returned or exchanged.

1. Return Eligibility

  • Only unopened and sealed products are eligible for return.

  • Returns must be initiated within 7 days of delivery.

  • Opened or used products cannot be returned due to hygiene and safety reasons.

  • Products must be returned in their original packaging with all labels intact.

2. Replacement Policy

  • Damaged, defective, or incorrect products will be replaced free of charge.

  • Customers must provide photos or unboxing proof within 48 hours of receiving the product to qualify for replacement.

3. Return Process

  • To initiate a return or replacement, contact Kamna Herbals via:

  • Provide your order ID and pictures of the product (if applicable).

4. Refunds

  • Approved refund requests will be processed within 7 to 10 business days.

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping charges are non-refundable unless the return is due to our error.

5. Non-Refundable Cases

  • Opened, used, or tampered products.

  • Change of mind or buyer’s remorse.

  • Products returned after the 7-day window.

  • Products not in original condition or packaging.

6. Shipping for Returns

  • Customers are responsible for return shipping charges unless the return is due to product defects or errors on our part.

  • We recommend using a trackable and insured shipping service for returns.

7. Order Cancellation

  • Orders can be canceled within 24 hours of placement.

  • Cancellations after dispatch will not be accepted.

8. Contact Us

  • For questions or concerns regarding your return or exchange, reach out to us at support@kamnaherbals.com or via WhatsApp at 70568-16247.

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